Our client success team is copy/pasting a bunch of different fields from a Case into a calendar invite when working with our clients. I’d like to be able to give them a pop up that combines all of the info onto a single space to copy/paste into a GCal invite.
The template works and looks exactly how we want, but when you copy/paste into GCal, the formatting goes whacky and templated pieces show up on different lines. This example shows a name with a title on the same line in the pop up and the subsequent pasted version in Google calendar.
Any ideas on how to make this:
Not show up like this:
Thanks,
Joe
Joe, for your merges, try using triple-braces around the person’s Title, like this:
{{Name}} {{{Title}}}
The double-braces actually wraps the output in HTML tags, such as a
, so that is probably what is causing the formatting to look strange when you copy and paste it.
Thanks, Zach. I just tried that and it works like a charm. I had to do it on the Contact.Name also but it looks great. I thought it might’ve been a limitation within GCal.
What are the pros/cons of double vs triple braces?
Triple braces === the raw data. No formatting, no special rendering, just the data.
Double braces === formatted data.
Example:
{{{Name}}}: John Smith
{{Name}}: John Smith
{{{CreatedDate}}}}: 2013-04-13T16:24:00.000Z
{{CreatedDate}}: 4/13/2013 4:24 PM
When outputting to the screen for users to read, you usually want double-braces. When you’re trying to get at a specific data value, for a URL redirect merge, or for updating data in Models or setting Conditions for Model queries, you want the triple-braces.
