Bug Resolution Times

We have been evaluating Skuid for about one week.  It is amazing how much we were able to accomplish in this short time and we think the tool is very cool.  One big concern our development team shares with our executive team is related to bug resolution times and SLA’s.  Specifically, what happens if one of our customer opens a bug against our managed package and our developers believe the issue lies with Skuid.  I would be very interested to hear thoughts on this situation from Skuid Support and Skuid Users.  Thanks Jason.