Users cannot access Skuid pages in Salesforce community or Force.com sites

  • 4
  • Announcement
  • Updated 5 months ago
A known issue has been reported regarding users suddenly not being able to access Skuid pages on their community, force.com sites, etc. Our team is working with Salesforce support to determine the cause of the problem and will provide a solution as soon as possible. If you are affected by this, please leave a comment with the following information:

1. Your Salesforce instance (e.g. na47)
2. Your Salesforce Patch number (available on trust.salesforce.com)
3. Your Version of Skuid
4. What is affected (i.e. Force.com Site, Community, etc.)
Photo of Khamla Phimmachack

Khamla Phimmachack, Official Rep

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Posted 5 months ago

  • 4
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Jeffrey Lawler

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1 - NA66
2 - Spring '19 Patch 18.4
3 - 11.2.6
4 -  Partner and Customer Communities, Force.com
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AliJenan

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SF Instance: NA73
SF Patch: Spring '19 Path 18.4
Skuid Version: 11.1.11
Affected: Community
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Robert

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We're also getting this error when a logged in partner community user is trying to access a skuid page for an account record:

Error: Unable to retrieve value INVALID_TYPE: sObject type 'PackageBooleanValue' is not supported.
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Kapil

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na78 
Spring '19 Patch 18.4
11.2.5
Communities

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Tim Wilson

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Salesforce instance: NA78
Salesforce patch number: Spring '19 Patch 18.4
Version of Skuid: 11.2.9
What is affected: Force.com Sites
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ace

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1. NA89

2. Spring '19 Patch 18.4

3. 11.2.6

4. Customer Communities



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Bill Fox

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Bill Fox

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Alec Elmore

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Khamla - is there any update to this?  We have a number of clients who are not able to operate their business at all as they rely on Communities and Skuid and need some sort of update.  Please advise.
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ace

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@Khamla,   Any update from the skuid would be much appreciated. We have users desperately waiting for the access to communities.
Thanks 
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Mark DeSimone, Official Rep

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Official Response
Update:

The issue has been escalated and we are actively working with Salesforce R&D with the highest priority. Other managed packages are currently being affected as well so there is considerable pressure on Salesforce to resolve the issue as soon as possible.
We will continue to update you here as we learn more.
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Jack Sanford, Champion

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Can you report what changed between yesterday and today? Was there a patch update deployed last night? Salesforce doesn't seem to provide a history of patch deployments at Salesforce.com/Trust 
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Mark DeSimone, Official Rep

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Hi Jack, Khamla's link below to the known issue is the best information we have from Salesforce at the moment:

Salesforce has published this as a know issue here:
https://success.salesforce.com/issues_view?id=a1p3A000001SGShQAO
To help expedite a resolution, please mark yourself as affected in this link. Once we can confirm it is resolved, we will provide another update. 
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Meredith Meyers

  • 72 Points
1. NA72
2. Spring ‘19
3. 12.0.1
4. Partner community sites
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Khamla Phimmachack, Official Rep

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Official Response
Update: 

Salesforce has published this as a know issue here:
https://success.salesforce.com/issues_view?id=a1p3A000001SGShQAO
To help expedite a resolution, please mark yourself as affected in this link. Once we can confirm it is resolved, we will provide another update. 
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John Hillstrom

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NA104
Spring 19
12.1.1
Partner Community
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Ty Fisher

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1. cs58
2. Spring '19 Patch 18.4
3. 12.1.1
4. Partner Community
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Nadia Alia

  • 64 Points
1. NA62
2. Spring '19 Patch 18.4
3. 11.2.8
4. Customer Community Pages
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Alec Elmore

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It appears Salesforce has changed the Status of the Patch from Planned to “In Process” and one Server - CS8 has been deployed.
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Karen Waldschmitt, Official Rep

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Official Response
Update: 

According to this Salesforce known issue, a release is in progress.  Please comment back on this post if you still have problems once your Salesforce instance has been patched. 

Thanks!!!
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Bill Fox

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I cannot access site
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Jon A.

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NA130
Spring 19
12.0.2
Force.com
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Scott Aris

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Is there another Skuid string or resource where more regular updates are provided by Skuid? 
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Jon Houssian

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Salesforce appears to be deploying fix  - 4 Instances now deployed.  
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hw_support

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Instance: AP14
SF Patch: Spring '19 Patch 18.4
Skuid Version: 11.2.11
Affected: Community
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Mark DeSimone, Official Rep

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It looks like there are more Salesforce instances with the patch applied now - some EU, UW, and and CS instances. To the folks who have replied, please follow up when you have been able to test your communities, force.com sites, and Skuid pages following the patch, so we can forward this information to our contacts at Salesforce. Thank you very much for your patience.
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Robert

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We're working again. I just finished testing things and looks like Spring '19 Patch 18.5 fixed everything. We're on NA70 and customer and partner communities and force.com sites that were broken are now working correctly. 

Trust.salesforce.com shows NA70 is now on 18.5:

INSTANCE NA70
Instance Details Version:

Spring '19 Patch 18.5
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Mark

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Preliminary testing working for:

EU15
CS107
CS89
CS80