The users show 2 users and 4 licenses but none available

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  • Question
  • Updated 2 years ago
  • Answered
Status Active Allowed Licenses 4
Used Licenses 4

But it only shows 2 users.  I want to assign a 3rd user.  Can not see where the other 2 licenses are assigned.
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Bill Fox

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Posted 2 years ago

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Karl Li, Employee

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Hi Bill,

If you look under the "Configure" option, there should be a section called "User Licensing / Permissions."

Under there, you should be able to find who you've assigned the "Skuid Page Viewer" or "Skuid Page Builder" Permission Set.

Here's a more thorough walkthrough--
http://help.skuid.com/m/getting-started/l/102645-let-other-users-access-skuid

Let me know if this helps!

Thanks,
Karl
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Bill Fox

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I have attached the image form that page which shows my 2 users but it shows 4 licenses used.
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Karl Li, Employee

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Hi Bill,

Do you have any inactive users? 

This Salesforce help article may be relevant: https://help.salesforce.com/HTViewSolution?id=000188077&language=en_US
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Karl Li, Employee

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Hi Bill, here's some XML you can paste into your org to create a Skuid page that can help you manage your users with Skuid licenses.

https://bitbucket.org/skuid/samplepages/raw/b7cd058c66a5523e25bcf3f8d8d736071393df52/pages/SkuidLice...
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Karen Waldschmitt, Official Rep

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Bill ~

Create a new page in your org using the XML from this page to see where the licenses have been allocated ...

https://bitbucket.org/skuid/samplepages/raw/b7cd058c66a5523e25bcf3f8d8d736071393df52/pages/SkuidLicenseAllocation.xml

Thanks!
Karen
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Bill Fox

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Found them.  Forgot I used them for a public site.  I have put in a request to buy a new license at Skuid, but have not heard back from Skuid.  Is there a method to do this on-line?
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Karl Li, Employee

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Hi Bill,

Has anyone from Skuid managed to follow-up with you on this?

Thanks,
Karl