Tab names covered

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  • Problem
  • Updated 1 year ago
  • In Progress
Hi - we have some reps who are seeing their tabs at a fixed width so the full names are overwritten.  


From one of our reps:



Google Chrome Version 51.0.2704.106 m (64-bit)

OS Name Microsoft Windows 10 Pro
Version 10.0.10586 Build 10586
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Joe Ort

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Posted 2 years ago

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Karen Waldschmitt, Official Rep

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Joe~

Is there any CSS class assigned to that tab set? If so, what is the CSS code? If not, is there any CSS on the Theme that's being used for that page that affects all tables? 

Do all of the users have something in common (e.g. same profile)? Are there others who have that same thing in common but are not having this occur? Are all of the users using the Chrome version you noted? Are others using the Chrome version not experiencing this? 

Thanks!
Karen
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Joe Ort

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Hi Karen,

No CSS code anywhere.  The problem users are all between 2 profiles.  Most of our users are on Macs but this example is on Windows 10. I'm on W10 and not having that problem.  
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Karen Waldschmitt, Official Rep

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Joe~

What version of Skuid are you running?

Thanks!
Karen
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Karen Waldschmitt, Official Rep

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Joe~

What version of Skuid are you running?

Thanks!
Karen
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Joe Ort

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8.13
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Karen Waldschmitt, Official Rep

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Joe,

Sorry for the delayed response, not sure if you are still having problems with this or not. Can you make a simple page using standard Salesforce objects, like the account object, and put a tab set on there with a bunch of empty tabs with long tab names and see what happens? Are you able to log in as someone with one of those two profiles? Do you still see this occurring? 

Thanks!
Karen
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Joe Ort

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Hi Karen - a rep came over yesterday and had the same problem but when I log in as them, I don't see the overlap. Strange.
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Karen Waldschmitt, Official Rep

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Joe~

Hmmmm, that is really strange. Can you try asking your the users that are seeing the tab names get covered to log into another computer or browser and see if they still have that happen? 

Thanks!
Karen
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Joe Ort

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@karen - still experiencing the same problems now in Brooklyn.

The table at the bottom also has the footer floating higher than it should.
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Joe Ort

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@Mark - someone on the team here logged in as multiple people on Chrome and saw the problem for some people and no problems for other people.  Then she logged in on Safari and everyone saw things as they should.  Looks isolated to Chrome and not tied to cache or anything else since we can flip users and some have the labels overlap and others not have the problem.
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Joe Ort

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HI @Mark - any ideas?
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Mark DeSimone, Official Rep

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Hi Joe, the key to being able to progress this is having a way of reproducing the issue in our hands, and it sounds like that has proven to be tricky in this case. So far, you've found that Chrome is a consistent factor, but not all Chrome users are affected. Do you know whether those who ARE affected are always affected, or whether the same user will only sometimes see the issue?
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Ben Knecht

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Hi Mark, I work closely with Joe so I can chime in here. Unless Joe has seen otherwise, I've seen that the problem is always consistent for them - they are always affected. Let me know what other information I can provide. If it would be helpful to set up a call with one of these users and screen-share, please let me know I can help set that up.
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Ben Knecht

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Hi Mark, any update here? Our users are becoming frustrated as they can't see all of the tabs they need to see. Again, please let me know if we can set up a meeting with one of our affected users so you can see what they're seeing, any troubleshoot that way. Thank you. 
Ben
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Ben Knecht

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This reply was created from a merged topic originally titled Tab Set Tabs Overlapping.

Some of our end users are experiencing issues with Tab Sets - The tabs overlap each other and are formatted oddly.

They are using Chrome as their browser. I'm also using Chrome but don't have the issue. 

Anyone else run into this? Any ideas?
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Stephen Sells, Official Rep

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If this is still an issue for you can you tell us what version you are currently running on and can you create a sample XML reproduction page using standard objects for us to examine the problem closely. Are you still on Rockaway (Skuid version 8.X.X)? If we can't reproduce the issue, it'll be difficult for us.
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Ben Knecht

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Hi Stephen, I understand it's difficult to diagnose from your side without being able to re-produce the issue. It is especially odd that it only happens with specific browsers. 
Would our best bet to be to set up a quick call with a screenshare with one of the affected users?
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Ben Knecht

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This issue has been solved - it was a Chrome Extension interfering with the Skuid tabset. The name of this particular extension is: Virtual Communications Express Dialer by Verizon. 

Thank you Joel and Stephen for helping get this resolved.