Skuid's feedback tool questions, and managing feedback from multiple salesforce orgs in one interface

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  • Updated 5 months ago
We haven't used the Feedback tool that Skuid introduced in v11 yet, but it looks promising. We have ~20 salesforce/skuid instances that we support, and we're trying to revamp our support process to make it a bit more scalable. I'm considering skuid's feedback tool as part of that process. A few questions:

  • How have you found the feedback tool helpful/lacking for managing skuid page support?
  • Does anyone have a convenient way to monitor incoming feedback from multiple instances in one place? I suppose I could use some kind of mothership org from which I could create feedback models on data from other orgs, then adopt them all into a single model? Seems like a maintenance headache?
Appreciate anyone who has thoughts/tips on supporting multiple partners. What questions should I be asking? Thanks!
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Matt Sones, Champion

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Posted 5 months ago

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Matt Sones, Champion

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Hey friends! Anyone out there have insight into doing support for skuid?
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Matt Sones, Champion

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Skuid, what tools do you use to handle your premium support?