rich text field doesn't work in a drawer - read only

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  • Updated 1 month ago
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I'm using 11.0.8

I have two Rich Text Editor fields. They work fine in a page include in a Queue. They work fine in a popup within a drawer. But they don't work in a field editor within a drawer. I've tried quite a few different things, edit mode, inline editing, custom snippet, different model. Everything is setup the same way as on the page include. The page include won't work in the drawer either, even though it works in the Queue, or in a popup. 

It's not just that the editing tools don't appear, you can't type in the field either.

Here's in the Queue, working fine:



Here's in the drawer. After clicking in the edit box, the Minutes field expands like it's going to let you edit, but the tools never show and you can't type. 





There's no error in the console. 
Photo of Jack Sanford

Jack Sanford, Champion

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Posted 7 months ago

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Photo of Luzie Baumgart

Luzie Baumgart, Official Rep

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Hi Jack, sorry for the late reply, I wanted to let you know that a couple of fixes regarding the Rich Text fields were implemented since 11.0.8, e.g. since version 11.2.5 there is a fix for Rich text fields can't enter edit mode. You might want to update a Sandbox to the latest version and check if the issue remains. Please find more information here: https://www.skuid.com/releases/salesforce/
As a reminder, Salesforce does NOT allow reverting back to prior versions of managed packages. Skuid always recommends installing new versions in a non-business critical sandbox environment to test all mission critical functionality before installing into a production environment. We also recommend that you update out of date themes when you upgrade.