Pages disappered--help!

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  • Updated 3 years ago
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Hi, some members of my development team created some Skuid pages. Upon login yesterday May 28th, some of the pages were no longer visible by any of us (all System Administrators). The pages missing were created by two of the original Skuid developers (about two weeks experience). Pages remaining were developed by two new resources ( as of May 27th) but not the original developer's work. The pages lost are important. Can you tell me what may have gone wrong? I am sure the pages are still there.

No one deleted them!

We need to know how to make the invisible pages visible again?

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Tracy Oden

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Posted 3 years ago

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Barry Schnell, Champion

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Hello Tracy -

The first thing that comes to mind is to make sure that when viewing the "Pages" tab, that the filters are set to "Any Page Type", "Any Module" and "Select a filter" as well as ensuring that there is no text in the "search" textbox.  This ensures that no filters are applied and you are looking at all pages in your org.

Hope that helps and uncovers the missing pages :)
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Tracy Oden

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Thanks for the preliminary. I checked these things and none of them is the problem. Any more suggestions?
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Irvin Waldman, Champion

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Hi Tracy,

If still no pages after following Barry's excellent advice, check the Recycle Bin.
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Tracy Oden

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 Also checked the recycle bin. I see pages I deleted, but not the ones we are looking for. Any more suggestions?
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Barry Schnell, Champion

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Hi Tracy -

This is a long shot but possibly when the 2 "new" pages were developed they weren't created new but rather were edited versions of the original 2 pages and after being saved, replaced the original pages.  From the "Pages" tab, you check click the "Versions" row action and see the history of each individual page.  It only goes back 25 saves but you might find something in there.

As you mention, it's highly unlikely the pages just disappeared.  One other thing given Irvin's suggestion is to make sure when checking the Recyle Bin that the "view" is set to "all recycle bin" so that you see deletes from every user not just yours.

Have you or anyone else used the import pages or unpack pages feature?
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Tracy Oden

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More screenshots.


Checked recycle bin for entire organization. Please find screen shots from today up to May 15th. Last date in recycle bin. Even in the recycle bin I can only view Shrinivas’ and my own deletes. I should be able to view all developers in the entire organization.


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Tracy Oden

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More screenshots.

Screen shots of licenses.  This is a current screen shot. On the 28th I called Skuidify because I was not able to view the Skuid app. I was told to check my licenses. I did. We had 5. Licenses were due to expire in June. I informed that our licenses were not supposed to expire. Since then they have changed the number of licenses and the fact that the do not expire. However the issue predated this. Even then the 5 licenses had not expired.

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Tracy Oden

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More screenshots. License assignments.


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Barry Schnell, Champion

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Tracy -

The Install Date of the package indicates 5/27 @ 9:10am but the pages that are missing were developed prior to that date.  I think it's best for you to work with Skuid support on this one .Given the activities that occurred on 5/27 & 5/28, they'll be able to login to the org and see what's going on.

On a related note, in our development process, we use the Package Pages feature to maintain a backup of all Skuid pages.  There's also an Export Pages feature that provides similar benefit.  Fortunately we've never had to use it for disaster recovery (we do use it for version control) but it's always there just in case something, like what you are encountering, occurs.

Sorry we can't be of more help.  Good luck!
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Tracy Oden

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Thanks!!!


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Irvin Waldman, Champion

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Run a Setup Audit report and see if these fellows emptied any records from their Recycle Bin or from the organization’s Recycle Bin.  Yeah, this is paranoia, but let's cover all bases.

Have you checked to see if there is a Static Resource with the pages per Barry's suggestion earlier?
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Tracy Oden

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1) How do I check to see if there is a Static Resource with the pages? 

2) How do I run a Setup Audit Report.

I do not typically develop custom code. I am more of a declarative developer. I am founder and CEO of the company. I am new to Skuid.

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Irvin Waldman, Champion

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Zach McElrath, Employee

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Hi Tracy,

Can you Grant Login Access to Skuid Support so we can take a look? Also, if possible, please send an email to support@skuidify.com with the names of the pages that are missing (or approximate names) and the names of the users who created them.

Regards,

Zach McElrath
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Tracy Oden

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Thanks. I will do so now. Thanks to everyone for really pitching in to help!
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Rob Hatch, Official Rep

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Tracy: 

According to the records sent to us by the License Management App - the Skuid package was uninstalled from within your environment on May 27. (And 2 minutes later it was re-installed).  This means that the custom objects related to the Skuid package were removed and all data was deleted. 

Here is a note from this salesforce help file:  
After an uninstall, Salesforce automatically creates an export file containing the package data, as well as any associated notes and attachments. When the uninstall is complete, Salesforce sends an email containing a link to the export file to the user performing the uninstall. The export file and related notes and attachments are listed below the list of installed packages. We recommend storing the file elsewhere because it’s only available for a limited period of time after the uninstall completes.
So hopefully someone on your team recieved that email and can get the export file (which will have the Skuid Page records).

Sorry for the bad news on a Saturday night.