No Skuid Pages Loading - All Users Impacted

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  • Problem
  • Updated 2 months ago
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Hi - none of our pages are loading. Here's the error I get: 

1. An error occurred while attempting to load the "skuidcore" Component Pack. There may be an issue with the name or location of your Component Pack manifest files. Error: Unable to retrieve content of file

I just updated to Millau (11.2.27). 

Help! I'm supposed to be on maternity leave but no one can get any work done without skuid.
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Kaede Holland

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  • terrified

Posted 2 months ago

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2 months ago
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John Dahlberg, Champion

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We're having intermittent issues on our end with no skuid upgrades.  Lots of errors like communication failures, empty respones, Page not found, etc.  

My hunch is this is a performance issue / intermittent issue with Salesforce.

One of our SF Admins is having an issue with the Salesforce.com Support site as well.  She can't open a case due to errors and the chat function doesn't seem to be working.
2019-10-21T19:00:05+00:00
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Josef Lagorio

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We are experiencing the same 
2019-10-21T19:04:15+00:00
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Scott Aris

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We are as well
2 months ago
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Parth

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We too are facing the same issue that Kaede mentioned and we have not updated our Skuid Version. But all of a sudden all Pages and services built within Skuid are no longer working.

Please do let us know any updates that you may have about this issues. 
(Edited)
2 months ago
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Conlan O'Rourke

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I've got a customer experiencing the same issue. Can't even load the Skuid app.
2019-10-21T19:23:11+00:00
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Conlan O'Rourke

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Working again now.
2 months ago
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Bryan Hermsen

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This is affecting us as well. Strangely, it seems to still work through visualforce pages. We have Skuid version 12.1.9. We can not view the Skuid home page (to view all of our pages) either.
2 months ago
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Tami Lust

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I am on instance Na62 is anyone else on the same instance? SalesForce is not reporting any issues with this instance.
2 months ago
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Rob Hatch, Official Rep

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Thanks for reporting this.  We are seeing lots of orgs affected by this issue.   We are collecting information on the orgs so we can detect patterns and work directly with SFDC on the matter.  Please send us the following information.  

- Client    
- Org ID    
- Instance    
- Skuid Version

Feel free to send this to me (Rob@skuid.com) or to our support box (Support@skuid.com). 
2 months ago
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Gary Bailey

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I'm on na79 and we are experiencing the same issues.

2019-10-21T19:18:37+00:00
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Gary Bailey

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we are back up now.
2 months ago
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Tami Lust

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I think we are back up now

2 months ago
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Kaede Holland

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Looks like everything is working properly again! 
2 months ago
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Parth

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All looks to be working fine with us too.
2 months ago
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Rob Hatch, Official Rep

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Collective sigh of relief.   But please send me that information so we can better leverage the ask to SFDC about what happened? 
2019-10-21T19:25:27+00:00
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Kaede Holland

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Yeah, that was scary!! Are you sure it wasn't just a little trick to remind us all of what a sad, miserable place this world would be if Skuid didn't exist? 
2019-10-21T19:29:49+00:00
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Conlan O'Rourke

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Probably a Winter '20 issue. I had a customer report all of their attachments (as in important HIPAA release of information docs) were corrupted last week after Winter '20 was rolled out... :/
2019-10-23T14:52:30+00:00
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Luzie Baumgart, Official Rep

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Kaede, love your response! :-) we wouldn't want to trick you into this :-) hope you could go back to your maternity leave as usual now!
2 months ago
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Karen Waldschmitt, Official Rep

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Official Response
It sounds like most folks are back up and running. We are working with Salesforce to determine what happened and how to prevent this from happening in the future. As Rob mentioned, to help us in that endeavor and to help us identify the reach of whatever changed, PLEASE send support@skuid.com the following information if you were affected by this incidence: 
  • Client    
  • Org ID    
  • Instance    
  • Skuid Version
Thanks!
Karen
(Edited)
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