New Case Comments not notifying users

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  • Updated 11 months ago
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When an end user adds a comment to a case in classic view, the appropriate notifications are sent out. When the same end user adds a comment to the same case using a skuid page, no notifications are sent out. Anyone know what we need to do to get the notification to send??
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Jack Sanford, Champion

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Posted 11 months ago

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Skuidward Tentacles (Raymond), Champion

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You may have to do a custom workflow or process.
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Jack Sanford, Champion

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Yup, thanks. That's what we did. Just wondering if anyone had figured out what was getting triggered in the standard salesforce add comment page that doesn't happen when you add a new row to the model and save in skuid
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Skuidward Tentacles (Raymond), Champion

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From other posts in the past, I remember a response being that certain standard objects have actions built into the standard salesforce pages, so if you don’t load the standard salesforce page, you don’t get the actions.
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Zach McElrath, Employee

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Jack, by "End User", do you mean an actual Salesforce User? There's a way to do this without a custom workflow / process --- in your Skuid Model that you use to create the new CaseComments, add a Condition on the "AllowExternalEmails" field to set it to true.