When an end user adds a comment to a case in classic view, the appropriate notifications are sent out. When the same end user adds a comment to the same case using a skuid page, no notifications are sent out. Anyone know what we need to do to get the notification to send??
Jack, by "End User", do you mean an actual Salesforce User? There's a way to do this without a custom workflow / process --- in your Skuid Model that you use to create the new CaseComments, add a Condition on the "AllowExternalEmails" field to set it to true.