Pat Vachon, Champion
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45,300 Points
Posted 3 years ago
Stephen Sells, Alum
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17,326 Points
Amy Dewaal, Official Rep
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8,320 Points
Pat,
Sorry for the obvious question, but are any of those picklists dependent (on each other or a different picklist not on the page)? Are the fields that are blanked out after you mass update picklists or multi-picklists (or a combination of both)?
Sorry for the obvious question, but are any of those picklists dependent (on each other or a different picklist not on the page)? Are the fields that are blanked out after you mass update picklists or multi-picklists (or a combination of both)?
Amy Dewaal, Official Rep
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8,320 Points
Ohh, I think I see the issue. To summarize, you changed the record type and it cleared out all the other picklist fields, whether they were dependent on the record type or not?
Pat Vachon, Champion
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45,300 Points
All picklists are dependant of record types. It just shouldn't clear it if the previous value selected in the picklist is allowed for the records type.
Amy Dewaal, Official Rep
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8,320 Points
Okay, yeah, that makes sense. Are you still having this issue? I'm testing on 9.5.7 and it doesn't look like it's clearing values out unnecessarily
Pat Vachon, Champion
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45,300 Points
It is for me. Do you have more than one record type on the object you're testing?
Pat Vachon, Champion
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45,300 Points
I also updated to 9.5.7 and the issue remains.
Amy Dewaal, Official Rep
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8,320 Points
Pat,
I'm afraid I've really let this one drag out, which is my bad. I'll try to get to the bottom and come to a conclusion this time! Are you still seeing this issue? I'm unfortunately still unable to reproduce on 10.0.2 or 9.5.9. I do have multiple record types, and when I change the record type I can see that where a dependent picklist is a value that is an option for both the old and new record type it does *not* change (if the value isn't an option for both it goes to None).
I'm afraid I've really let this one drag out, which is my bad. I'll try to get to the bottom and come to a conclusion this time! Are you still seeing this issue? I'm unfortunately still unable to reproduce on 10.0.2 or 9.5.9. I do have multiple record types, and when I change the record type I can see that where a dependent picklist is a value that is an option for both the old and new record type it does *not* change (if the value isn't an option for both it goes to None).
Pat Vachon, Champion
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45,300 Points
Yup. Still have the same issue.
Amy Dewaal, Official Rep
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8,320 Points
Okay, I've finally been able to reproduce the problem and can see what you're seeing. We'll let you know when this issue is fixed in a future release!
Thanks!
Thanks!
Pat Vachon, Champion
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45,300 Points
Great. Thanks!!!
Pat Vachon, Champion