Issue with replies to email sent for cases

  • 1
  • Problem
  • Updated 3 years ago
Email to case is enabled. Customer replies to emails sent for a case are creating new case records instead of appending to the original case.
Photo of RdG

RdG

  • 144 Points 100 badge 2x thumb
  • Worried

Posted 3 years ago

  • 1
Photo of RdG

RdG

  • 144 Points 100 badge 2x thumb
Works as expected when sending emails via standard SF UI
Photo of Rob Hatch

Rob Hatch, Official Rep

  • 44,006 Points 20k badge 2x thumb
What version of Skuid are you guys on? 
Photo of RdG

RdG

  • 144 Points 100 badge 2x thumb
Recently updated to 7.24