error installing skuid for sales

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  • Updated 6 months ago
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I keep getting a install fail for skuid for sales app.  I have made sure the fields permissions are there but the install fails.  This is the error I am getting. 
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Chad Gill

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Posted 6 months ago

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Stephen Sells, Official Rep

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This is strange. Sorry you're having this bad experience.

What version of Skuid are you attempting to download? https://www.skuid.com/releases/
Would you mind walking us through what you are steps you are taking to download?
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Chad Gill

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i have granted access to skuid for bothe orgs:
production #00Di0000000aeZg
developer #00D1I0000004684
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Chad Gill

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We have a new developer org we installed the latest version of skuid into. I then tried to install skuid for saless and got the failure. Innour production we again have the latest version. It showed skuid for sales as in but could not see it when selecting to unpack pages. I uninstalled it and then trued tonreinstall and recieved the same error as the dev org. I am happy to give access to both if need to
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Stephen Sells, Official Rep

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Have you met the prerequisites described here: 
https://docs.skuid.com/v11.0.2/en/tutorials/salesforce/skuid-for-sales-lightning.html

Prerequisites

Before you begin, there are three major preparatory steps that must be taken for any org where this package may be installed:

  1. Lightning-enabled Salesforce org
  2. My Domain must be enabled within the org.
  3. Skuid v10.0.0 or higher must be installed in the org
Finally, Skuid recommends testing this package within a fresh developer org. Doing so will allow you to become familiar with the package, note the amount of settings it requires, and better understand how it will fit within the unique customizations of your own production orgs.
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Chad Gill

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any luck?
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Chad Gill

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yes, all of these have been met.  One of the orgs is a fresh developer org
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Stephen Sells, Official Rep

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We've emailed you regarding this
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Stephen Sells, Official Rep

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I have been able to reproduce this on my end. We are continuing to look into the matter now.
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Chad Gill

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any update on this?
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Stephen Sells, Official Rep

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We have resolved this issue and discovered the problem with installing. The docs will be updated shortly.

11.1.13 will be the oldest skuid version needed to installed and the install link is currently https://login.salesforce.com/packaging/installPackage.apexp?p0=04t6A000002srk3 
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Chad Gill

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updated skuid and the followied the link.  Got this error:


support@salesforce.com <support@salesforce.com>3:28 PM (1 minute ago)



to me








Your request to install package "Skuid for Sales - Lightning Release 3.1" was unsuccessful. None of the data or setup information in your salesforce.com organization was affected.

If your install continues to fail, contact Salesforce CRM Support through your normal channels and provide the following information.

Organization: Recondev (00D1I0000004684)
User: Chad Gill (0051I000000UUez)
Package: Skuid for Sales - Lightning (04t6A000002srk3)
Error Number: 761292380-71743 (-1534605903)
Problem:

1. (Account_Record_Page) Your org doesn't have access to component runtime_sales_social:socialPanel.
Account_Record_Page: Your org doesn't have access to component runtime_sales_social:socialPanel.

2. (Contact_Record_Page) Your org doesn't have access to component runtime_sales_social:socialPanel.
Contact_Record_Page: Your org doesn't have access to component runtime_sales_social:socialPanel.
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Chad Gill

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just tried again this time installing for admin users only and it worked.
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Chad Gill

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so it installed in my production org but i am continuing to get an error on the dev org:

Organization: Recondev (00D1I0000004684)
User: Chad Gill (0051I000000UUez)
Package: Skuid for Sales - Lightning (04t6A000002srk3)
Error Number: 1596481146-117396 (-1534605903)




Problem:

1. (Account_Record_Page) Your org doesn't have access to component runtime_sales_social:socialPanel.
Account_Record_Page: Your org doesn't have access to component runtime_sales_social:socialPanel.

2. (Contact_Record_Page) Your org doesn't have access to component runtime_sales_social:socialPanel.


Contact_Record_Page: Your org doesn't have access to component runtime_sales_social:socialPanel.
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Khamla Phimmachack, Official Rep

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Hi Chad, those error messages may be related to the Twitter Lightning component and the permissions for it in this org. Have you tried installing Skuid for Sales in a brand new developer org as suggested in our documentation? A fresh dev org would have the permissions for this component set to default and that might help us confirm where the problem lies. 
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Chad Gill

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This developer Org was brand new from just a couple of weeks ago we haven’t changed any settings in it that I’m aware of
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Khamla Phimmachack, Official Rep

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The org Recondev 00D1I0000004684 shows a created date of 9/7/17. Would you mind creating a new dev sandbox and letting us know if you still have problems installing Skuid for Sales? This might help us narrow the problem down a bit more.