Click to Call (InsideSales.com) Not Working

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  • Problem
  • Updated 1 year ago
  • In Progress
We've been running a Skuid page in combination with InsideSales.com for almost a year now.  However, just in the last week or two, users have told me that the click-to-dial icon doesn't work on Skuid pages.  (Still works on standard SF pages.)  When you click the phone icon in the Skuid page, it does...nothing.  (Chrome and IE.)

I've seen a couple other posts around click-to-dial functionality, but they all seem to be pretty specific use cases / implementations, so I didn't know if using InsideSales.com would make a difference in the answer.

I'm thinking it might be related to Brooklyn, but the timing seems a bit off, since we pushed that in early December.
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Monica Lorey

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Posted 2 years ago

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Amy Dewaal, Official Rep

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Monica,

What iteration of Brooklyn are you on?

Thanks!
Amy
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Izunna

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Monica, Could you please let me know how you got the click to dial working in the first place? Inside sales does not accept the "tel:" tag that skuid numbers are wrapped around with. Is there a Javascript thing we'll have to do?
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Izunna

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Hey any word on this Monica or Amy?
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Amy Dewaal, Official Rep

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Izunna,

What version of Skuid are you on? 
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Izunna

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8.15.10
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Josef Lagorio

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I am also interested in this. Has anyone brought InsideSales in to a Skuid page?