Chatter Glitch: Blank text area upon clicking

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  • Problem
  • Updated 2 years ago
  • Solved
For some reason we're unable to use a chatter feed from within our case detail page. The issue occurs 9/10 times so it can be frustrating for users trying to reply to a case. What's happening is that clicking the text box under posts makes the text area go blank and unable to type in. I noticed some errors in console; however, clicking poll never yields an error. 



I haven't seen this type of behavior anywhere else in our org so maybe it has something to do with cases?
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Erik Wahlberg

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Posted 2 years ago

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Erik Wahlberg

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Here's a screenshot of it working (took a few iterations but finally got it)

Update: It looks like this issue is only happening on Google Chrome, as it's worked 10/10 times on IE
(Edited)
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Amy Dewaal, Official Rep

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Hi Erik,

Sorry that you experienced such a vexing problem, but I'm glad you got it figured out!

Thanks!
Amy