Chatter feed not showing up for Community Partner Users

  • 4
  • Problem
  • Updated 1 year ago
  • Solved
I am experiencing an issue where my Community Partner (CP) users cannot see the chatter feed on Skuid page for custom object.  

Here is what is/is not working:

1.  CP Users can see chatter feed in standard SF page for the custom object but not on the Skuid-ified page

2.  Internal users can see the Chatter feed on both the standard layout and the Skuid layout


Since the CP Users can see the feed in the standard layout and the internal users can see the feed in the Skuid page, it leads me to think that the problem may be with a Skuid user license permission but I know very little about that.  

Any help would be greatly appreciated!










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Gary Bailey

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Posted 4 years ago

  • 4
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Rob Hatch, Official Rep

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Can you make sure you have the chatter configuration set up as shown below: 



Obviously the Model you have will be different. 
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Gary Bailey

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Gary Bailey

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Yep, same configuration
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Gary Bailey

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Any updates on this?  We are still experiencing this issue.  Thanks!
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Ben Hubbard, Employee

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Hi Gary, can you grant us login access to this org?  I have some time to look at this today.  You can grant access using these instructions.

http://help.skuidify.com/m/getting-started/l/182412-getting-help-how-to-grant-skuid-login-rights-to-...

Once you've done this, could you send an email to support@skuidify.com with your org Id and the name of the portal User that we should check out the community as?
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Allister McKenzie

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Hi,

Was this ever solved?  I am having the same issue.
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Gary Bailey

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I was actually just thinking about touching base on this. We are still experiencing this issue.
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Rob Hatch, Official Rep

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Gary,  did you ever grant us Login Rights and send an email as requested back in February?  Can you do this again? 

Thanks. 
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Allister McKenzie

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If I grant login access, could someone take a look at my org?
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Rob Hatch, Official Rep

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Ok.  We discovered that we have a bug in our chatter component such that the community prefix is not included in the URL that calls Chatter. Therefore when in the context of a community it does not show.   We will add this update to our backlog and get it fixed as soon as possible. 

There is a workaround - If you create an iFrame in your page that calls the chatter component with the correct community prefix - it will work.  Its ugly (cause all iFrames are ugly) and you probably want to do this in a separate Skuid Tab or in a Popup because iFrames have to use a defined height,  but it will work...
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Magnus H

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Are there any updates on when this will be fixed? The same issue is preventing us from rolling out a number of skuid pages in our partner community. 
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Rob Hatch, Official Rep

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This was fixed in Banzai update 4.  It should be working now.  Please let us know if you have further questions or problems. 
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Magnus H

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I tested this running Banzai 4 and again today after updating to Banzai 5. While viewing a page as a partner user,  a newsfeed set to Feed Type "News feed for running user" shows the message "There was an error trying to load the Chatter News Feed: Attempt to de-reference a null object.", while a Feed Type of "Feed for Model's first row" shows nothing. Viewing the same page as an internal user shows the correct chatter feed. 
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Rob Hatch, Official Rep

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OK.  This may be a different issue.  Can you grant us login rights to your org and send an email to support@skuidify.com  with the following. 

1. Your Org ID
2. A user who we can use to test in your community. 
3. The name of the skuid page where chatter is failing.

Thanks.  
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Ivan

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We are having the same issue. Has there been any progress on it? Specifically with the "There was an error trying to load the Chatter News Feed: Attempt to de-reference a null object." error message.
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Magnus H

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I contacted support about this in November and again this week without any response. Rob, could you elaborate on the mentioned workaround / how to call the component in an iframe?
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Ivan

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Magnus,

For the time being I created a VF page with this body.

<apex:page showHeader="false" sidebar="false">
    <chatter:feed entityId="{!$User.Id}" />
</apex:page>
This will display the running user's chatter feed. There are more options for this VF tag here. https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_compref_chatter_feed.htm

I'm then using a Skuid:template component to iframe this page into the skuid layout where I need it. Not ideal, but a passible work around until we figure out what is going on. I'm not sure if this is the iframe solution Rob was describing or not.

Hope this helps.
(Edited)
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Magnus H

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Thanks Ivan, that works. I used {!$CurrentPage.parameters.parameter} in the VF page to pass the record id to the component and my community users can finally use chatter in Skuid!
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Rob Hatch, Official Rep

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Sweet!  Thanks to the whole community for getting this long standing item taken care of!  I appreciate all the voices that helped here...
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Ivan

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Just so we're clear. My suggested workaround utilizes a visualforce solution. The out of the box skuid chatter widget still seems to not be working.
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Diane Steenkamp

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Has the chatter component been fixed yet? It's still not showing for partner users...
(Edited)
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Joseph Ucuzoglu

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I am having this issue as of today. Going to try and implement the work around.
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Chandra V, Champion

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Anyone know if this is fixed?  We are having the issue as well trying to incorporate chatter into our community.
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Dan B

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It looks like this issue still exists, blank chatter feed for me.
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Boris Bachovski

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Bump!
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Jason Thurgood

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Still seems to be an issue. 
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Joseph Ortiz

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Bump. this is still an issue for me too.
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Stephen Sells

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Official Response
Hello Community,

This issue may have been related to a bug that has now been resolved in the Brooklyn (10.0.4) Maintenance Release and the Brooklyn (9.5.11) Maintenance Release which are now available from the Skuid Releases page

As a reminder, Salesforce does NOT allow reverting back to prior versions of managed packages. Skuid always recommends installing new versions in a non-business critical sandbox environment to test all mission critical functionality before installing into a production environment. We also recommend that you update out of date themes when you upgrade.

Thanks!
(Edited)
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Tyler Fisher

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Chatter feed was working for my community users but I had to updated Skuid to solve a different Skuid bug so now I have inherited this Skuid bug.

Skuid bug.
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Stephen Sells

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What version of Skuid are you running on now?
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Chandra V, Champion

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We recently had to create a local copy of the skuid "Social" VF page to get this back working.

1. Go to your Visualforce Pages.  Find the page named "Social" that has the skuid namespace.
2. Clone the page, rename it Social.  Don't change the markup, just save.
3.  Adjust security on the new Social VF page to match what you need

See if that works.  We also had to do it with Export and Include so our community users were able to use those features.
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Tyler Fisher

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I had tried this solution in a separate sandbox unsuccessfully but in a sandbox recently updated to 11.1.6 this worked.