Skuid normally does not execute Case or Lead Assignment Rules, but it can be made to by adding a Condition to your Case Model which sets "UseActiveAssignmentRule" = TRUE for all your new Cases. I'm assuming you have a page which users are using to create a new Case? If so, just add a Condition to your Case Model on this page, on the "UseActiveAssignmentRule" field, setting it = TRUE. This will cause your Assignment Rules to be run when creating new Cases from this page.
There are some additional settings you can set, such as sending notification emails to the Contacts on your Cases when changes are made to the Case or new Case Comments are created. These can be activated using the "SendAutoResponseEmails" field and "AllowExternalEmails" field.
These fields show up at the bottom of the list of Case / Lead fields:
That wont be an option and we just purchased Skuid from a trial. :(.
Bad news--- this field is not showing up for the Case object right now --- we will fix this in our next patch release of Skuid.
Good news---it's possible to use this field today, if you edit the XML of your page. If you Grant Login Access to Skuid Support, I'll do this for you ASAP. Once you have Granted Login Access, send Support an email letting us know, and if possible include your Org Id.
You can also turn off "SendAutoResponseEmails" and "AllowExternalEmails" until you're ready to roll-out to your customers. For Cases, I believe that these settings only affect emails that go out to customers, not to internal users.
Awesome! thanks so much Zach. I've granted the you access. thanks again.
When the fix is released, do I need to go in and do anything specific? Also, when you fix it via XLM can you send me the XML that relates specifically to that field and the placement. I'm working on a page (Contact Console) that allows users to view a specific contact and all calls or cases in addition to creating a call or case, in one page; also a chatter feed and calendar at the bottom. We hope to be able to use this for screen pop's. I'll want to add the XLM to that page as well.