Button not working in Service Cloud Console

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  • Updated 3 years ago
I have a very simple button on an Account Detail page that works fine in the Sales Cloud, but if a user clicks it in the Service Cloud console, nothing happens:

/{{Id}}/e?retURL={{Id}}

Any ideas why?  We are still on Superbank if that matters.
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Jay Steinberg

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Posted 3 years ago

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Zach McElrath, Employee

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Can you check to see if there are any JavaScript errors in the console when you click the button? From Chrome on a Mac hit Command+Option+J to open the Console.
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Jay Steinberg

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openPrimaryTab: Opening a duplicate tab is not allowed.

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Jay Steinberg

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The purpose of the button is to allow a user to open the Account Page in the standard layout while in the Skuid layout.  Based on some of our research, it appears that the Service Cloud console does not allow the same record to be opened in multiple tabs, which in this case, we are trying to do.

Is there are programmatic workaround for this?