Blank Page as Admin for New Case

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  • Problem
  • Updated 4 years ago
Archived and Closed

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I started over for my New Case and believe to have everything set up correctly.  As an administrator, when I click on the New Case tab from home page or the case Tab page it gives me a blank page.  I noticed when I did cnt+sft+J it gives me this; but its Greek to me.

Uncaught ReferenceError: chatter is not defined runtime.js:3Build number: 010039 fjs.core.min.js:8
Object fjs.core.min.js:8
Failed to load resource: net::ERR_CACHE_MISS https://skuid.na7.visual.force.com/apex/UI?sfdc.override=1&page=NewCase
GET https://huc-qa.fonality.com/repository/SFAdapter/js/lib/angular.min.js.map 404 (Not Found) huc-qa.fonality.com/repository/SFAdapter/js/lib/angular.min.js.map:1

Can someone give me some hints on how to fix this?
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Aaron Keener

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  • frustrated

Posted 4 years ago

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Rob Hatch, Official Rep

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Looks like there is a problem with Chatter.  Are you attempting to include Chatter in your New Case page?   I'm not sure this would ever work. 

But in any case,  can you tell me what version of Skuid you are running?   If it is prior to 5.12  I'd encourage that you upgrade.  We fixed an issue with Chatter in that release. 
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Aaron Keener

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Awesome; that's what it was; I just updated and the page now renders. 

 I am using a CaseDetail page to create a new case; I don't see a pre-built page that is called New Case.  I am having to resolve all kinds of issues when using the CaseDetail as NewCase; one of them is chatter :).  May just start over unless you can point me to a NewCase XML script.  thanks again for responding.

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Rob Hatch, Official Rep

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Aaron Keener

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That's great.  I guess I'm partially blind, cause it is plain as day in that list.  Thanks again!
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Rob Hatch, Official Rep

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No worries. 

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