assign case owner to a queue instead of user or group

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  • Updated 2 years ago
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Hello! Trying to build a New Case button and am having trouble making it available to assign the Case Owner field to a Queue. The only options I see are User or Group. 
Has anyone fixed this issue before? 
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Posted 2 years ago

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Photo of mB Pat Vachon

mB Pat Vachon, Champion

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It is deceiving, but a queue is a group. Try it out.