Attachment PDF changing case owner

Peter,

I can’t think of another reason why that is happening.  It is strange.

You might try changing from using ‘Attachments’ to using ‘Chatter Files’ to store your files.  You’ll want to do this anyway to get ahead of Salesforce eventually ‘removing’ attachments.  Chatter Files (ContentVersion) also have much higher file size and storage limits.

Thanks,

Bill