Custom Button to add a new comment on case not working.

AvinashAvinash Member
edited February 4 in Questions
Hi Community, On a case detail page i have three tabs. 1. case detail Csse detail layout looks like this. image 2. case notes Case notes layout looks something like this. image there is an add new button on the case notes layout. This button is used to add a new comment on the case. This button is not working whenever a case is created. once if we change any field on the case model and save the any of the three layouts, then this button is working properly. The conditions that o have under this Add New button is shown below. image the third tab i have is case close .this tab has case status, case reason and case close comment fields on its layout. image How can i add an action so that when ever we open a case detail page we should be able to use Add New button without changing the case fields and then saving it. How can i solve this issue? Thank you.

Comments

  • Mark DeSimoneMark DeSimone Skuid Mod admin
    edited February 4
    Hi Avinash,

    Is there an error message that you could share when the New Comment action fails? It sounds like the new comment action may be failing because the new case hasn't yet been saved. Perhaps the case must be saved before a new comment can be added to it?
  • AvinashAvinash Member
    edited February 2017
    Hi Marc, I agree. The case had to be saved. I was able to correct the issue. Thank you so much for your inputs.
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