Case Assignment and Escalation Issues

Hi Aaron,

Skuid normally does not execute Case or Lead Assignment Rules, but it can be made to by adding a Condition to your Case Model which sets “UseActiveAssignmentRule” = TRUE for all your new Cases. I’m assuming you have a page which users are using to create a new Case? If so, just add a Condition to your Case Model on this page, on the “UseActiveAssignmentRule” field, setting it = TRUE. This will cause your Assignment Rules to be run when creating new Cases from this page.

There are some additional settings you can set, such as sending notification emails to the Contacts on your Cases when changes are made to the Case or new Case Comments are created. These can be activated using the “SendAutoResponseEmails” field and “AllowExternalEmails” field.

These fields show up at the _bottom _ of the list of Case / Lead fields: