No Skuid Pages Loading - All Users Impacted

Kaede Holland
Kaede Holland ✭✭✭✭
edited October 23, 2019 in Questions
Hi - none of our pages are loading. Here's the error I get: 

1. An error occurred while attempting to load the "skuidcore" Component Pack. There may be an issue with the name or location of your Component Pack manifest files. Error: Unable to retrieve content of file

I just updated to Millau (11.2.27). 

Help! I'm supposed to be on maternity leave but no one can get any work done without skuid.

Comments

  • John Dahlberg
    John Dahlberg ✭✭✭✭
    edited October 21, 2019
    We're having intermittent issues on our end with no skuid upgrades.  Lots of errors like communication failures, empty respones, Page not found, etc.  

    My hunch is this is a performance issue / intermittent issue with Salesforce.

    One of our SF Admins is having an issue with the Salesforce.com Support site as well.  She can't open a case due to errors and the chat function doesn't seem to be working.
  • Parth
    edited October 21, 2019
    We too are facing the same issue that Kaede mentioned and we have not updated our Skuid Version. But all of a sudden all Pages and services built within Skuid are no longer working.

    Please do let us know any updates that you may have about this issues. 
  • Josef Lagorio
    edited October 21, 2019
    We are experiencing the same 
  • Conlan O'Rourke
    Conlan O'Rourke ✭✭✭✭
    edited October 21, 2019
    I've got a customer experiencing the same issue. Can't even load the Skuid app.
  • Scott Aris
    edited October 21, 2019
    We are as well
  • Bryan Hermsen
    edited October 21, 2019
    This is affecting us as well. Strangely, it seems to still work through visualforce pages. We have Skuid version 12.1.9. We can not view the Skuid home page (to view all of our pages) either.
  • Tami Lust
    edited October 21, 2019
    I am on instance Na62 is anyone else on the same instance? SalesForce is not reporting any issues with this instance.
  • Rob Hatch
    Rob Hatch 🛠️ 
    edited October 21, 2019
    Thanks for reporting this.  We are seeing lots of orgs affected by this issue.   We are collecting information on the orgs so we can detect patterns and work directly with SFDC on the matter.  Please send us the following information.  

    - Client    
    - Org ID    
    - Instance    
    - Skuid Version

    Feel free to send this to me ([email protected]) or to our support box ([email protected]). 
  • Gary Bailey
    edited October 21, 2019
    I'm on na79 and we are experiencing the same issues.

  • Tami Lust
    edited October 22, 2019
    I think we are back up now

  • Gary Bailey
    edited October 22, 2019
    we are back up now.
  • Kaede Holland
    Kaede Holland ✭✭✭✭
    edited October 22, 2019
    Looks like everything is working properly again! 
  • Parth
    edited October 22, 2019
    All looks to be working fine with us too.
  • Rob Hatch
    Rob Hatch 🛠️ 
    edited October 23, 2019
    Collective sigh of relief.   But please send me that information so we can better leverage the ask to SFDC about what happened? 
  • Conlan O'Rourke
    Conlan O'Rourke ✭✭✭✭
    edited October 21, 2019
    Working again now.
  • Kaede Holland
    Kaede Holland ✭✭✭✭
    edited October 23, 2019
    Yeah, that was scary!! Are you sure it wasn't just a little trick to remind us all of what a sad, miserable place this world would be if Skuid didn't exist? 
  • Conlan O'Rourke
    Conlan O'Rourke ✭✭✭✭
    edited October 21, 2019
    Probably a Winter '20 issue. I had a customer report all of their attachments (as in important HIPAA release of information docs) were corrupted last week after Winter '20 was rolled out... :/
  • Karen Waldschmitt
    Karen Waldschmitt 🛠️ 
    edited October 22, 2019
    It sounds like most folks are back up and running. We are working with Salesforce to determine what happened and how to prevent this from happening in the future. As Rob mentioned, to help us in that endeavor and to help us identify the reach of whatever changed, PLEASE send [email protected] the following information if you were affected by this incidence: 
    • Client    
    • Org ID    
    • Instance    
    • Skuid Version
    Thanks!
    Karen
  • Luzie Baumgart
    Luzie Baumgart 🛠️ 
    edited October 23, 2019
    Kaede, love your response! :-) we wouldn't want to trick you into this :-) hope you could go back to your maternity leave as usual now!
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