Skuid Platform logs me out every couple of minutes
I'm trying to develop on a Skuid Platform Trial site, but it logs me out almost immediately after logging in. I've tried both Chrome and Firefox. When I try to save changes to a page is says my session has expired.
This seems to happen intermediately. Sometimes I can work in it for a hour without it happening, but then other times I can't work in it at all because it constantly logs me out.
Not sure how to go about fixing this? Any ideas?
This seems to happen intermediately. Sometimes I can work in it for a hour without it happening, but then other times I can't work in it at all because it constantly logs me out.
Not sure how to go about fixing this? Any ideas?
Tagged:
1
Categories
- 7.9K Questions
- 926 Ideas
- 220 Discussion Categories
- 178 General
- 9 Community Feedback
- 3 Community Info
- 18 Knowledge Base
Comments
Two things I can think of:
- What is your session timeout set to?
- What data source type are you connecting to in your page?
Thanks!Find that at Settings > Site > Security > Session Options. Try upping it and see if it resolves issue.
Sarah
1. Looks like Session timeout is set to 30 minutes.
2. I'm connecting a few different data sources. PostgreSQL, Salesforce, and REST.
I believe I had this problem before I had added any data sources.
Just now, trying to get this information, it logged me out about 10 times before I could get to the pages needed. I ended up waiting a few minutes, made sure I had no tabs open of the platform and then I was finally able to log-in and get to the page.
I can sometimes get around it by only having 1 tab open. I have to make sure to use the "Preview" button every time I want to see how a page changed as refreshing the previewed window causes it to log me out.
I hope this helps solve this problem.
Thank you,
Sam
https://www.loom.com/share/305065befedb49569c585fe1339dd15e
We have seen this error pop up when the REST data source needs some configuration love, specifically with the URLs.
Double-check that your URL / Endpoint for your REST data source settings does NOT have your URL merge parameter in it--that should be in the conditions in the settings, or within the data source URL field in the model on the page.
Check out this recording at minute 1:00 for an example with a sample source: https://skuid.slack.com/archives/C3AQNTDLK/p1560967562034700
There is also a ton more here in our Docs, but splitting out the merge parameter has solved for this before: https://docs.skuid.com/latest/en/data/rest/
If that doesn't do the trick, let us know.
Good luck!
Sarah
I actually don't need the REST data source anymore, so I can remove that. I also noticed I have an ODATA Sample Data source.
Problem is now that I can't even get into my account and click on anything. It asks me to login again right away. I recorded a video of it here
https://www.loom.com/share/14e9aa96f041403f8142a4d5e344f14f
I'll try again tomorrow and see if it's any better.