Calendar - Child Records

edited June 6, 2019 in Questions
Pulling my hair out over this one, can someone help save my hair? I have a case where a user is occasionally not seeing the child event of a meeting on a team calendar.

We are pulling the calendars of team members into a single team calendar and there are cases where where the parent event appears but it is not showing the child records. So, some of the team are not seeing the full calendars of other team members.

For example, Steve has meeting that he set up, he invited Karen and she accepted.  Steve sees the meeting on his calendar and Karen sees it on her calendar BUT Steve cannot see it on Karen's calendar. It doesn't appear. 

Our data model could not be simpler. We are pushing a set of OwnerId's into the model conditions, filtering out canceled and leveraging the calendar component for date ranges.

Has anyone had experience with working with Skuid calendar and behavior differences between parent and child events?


Comments

  • Luzie BaumgartLuzie Baumgart 🛠️ 
    edited June 6, 2019
    Hi Peter, we hope you still have your hair!! We saw that there was no response yet, so we would like to assist, in case you couldn't solve it by yourself, yet.
    Some things that you could try for troubleshooting:

    - display the data in a table instead of a calendar component to check if all expected data is available
    - any special observations when it actually works? (to find out the different scenarios when it works and when it doesn't)
    - check if the user is able to see the other user's data in Salesforce (without Skuid) to check if it's a permissions issue
    - which Skuid version are you on? Maybe it's an issue in an old version that has been fixed in the meantime (always worth to check)

    As a reminder, Salesforce does NOT allow reverting back to prior versions of managed packages. Skuid always recommends installing new versions in a non-business critical sandbox environment to test all mission critical functionality before installing into a production environment. We also recommend that you update out of date themes after you upgraded.

    If you still see the issue and you are able to create a simple repro page with standard Salesforce objects/fields, you could post it here in the community to have it checked.
    Regards, Luzie & team
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