Case Assignment and Escalation Issues
I'm sure this is something I am doing but I have created a Queue called Tier 2; its the only one selected and I have it set up to send email to members and Queue email address with 2 members. I have also created an assignment rule that states when a specific field is checked, assign it to the Tier 2 queue. I have messed with this all day and I can get one single email sent out. We are on professional so I cant use workflow. I need help.