Shoretel Phone Integration Issue with multiple contacts having the same number
We have recently updated to the new version of skuid and during some testing with the new call center integration we ran into a problem relating calls to a specific contact. We have multiple contacts that all have the same number and because of this when we place a call the Shoretel plugin wants you to pick which contact to assign the call to. To do this you click on the contacts name and it takes you to their contact page and the call should now be assigned to that contact. The problem we are having is that the plugin isn't recognizing the skuid contact page as the contact page. If we do the "nooverride" and go to regular salesforce contact page it works and assigns the call to that contact. These images show what I am describing: The first one is an example of contacts with the same phone number The Second one shows the plugin with all the contacts and asking you to relate the call to one. The third one shows our skuid contact page and the plugin still asking to relate the call to a contact. The last one shows a regular salesforce page and that the plugin assigned the call to that contact.